Lex’s Weblog

This chapter 14 of Getting real talks about different thing, and first is the Feel the Pain which means tear the walls between support and development this chapter talks about the context has a direct impact on the customer on how wee design a thing or application. Meaning in building a application you must build a wall that is not far from your customer build a wall that is toward to your target customer. Because one key to success is to build and have a good relationship with your customer, company who make the product must support it in a way that the customer can feel this is a secured because the company are supported the product.

In doing this thing by giving support to the customer it is favor for the company because they will monitor what are the product defects or errors by the customer’s feedback and reaction about the product. In this case you will create a good product and you and your customer will have a better understanding to each other and relationship to each other. And in appointing the person in the customer support system be sure that this person know a lot of information about your product because if the person in charge are not knowledgeable about your product the impact of this is the communication with the customer will have a difficulties and not treat in a nice manner.

It is important to understand the customer feeling their needs and wants, not just it is they need but think what their other affairs to talk are. It is more convenient to give your customer need and wants when you are open to hear they feedback when your are open and accept their comment with open ear.

Lex Eugene Peregrino

BS – IS 10568913

Topic: Getting Real

Submitted to: David Quitoriano